Your staff are your biggest asset and the "Front door" to your Pharmacy.
Take care of them and they will take care of you!
Before you can Reward...
You need to set achievable daily goals!
Goals help everyone challenge themselves, and measure their own success. Make sure the goals that you set are achievable (Yes they need to stretch your staff - but not break them).
Daily or weekly works best for most staff - Because it keeps excitement and urgency to achieve.
Once you have the daily goal set, divide that amount by the total number of hours you have scheduled that day. For each employee, multiply that hourly amount, by the number of hours the person is working for the day.
That is their share of the daily goal. You may need to adjust that amount slighty to account for daily traffic patterns. (This way even Dispensary and office Staff can be rewarded by overall Pharmacy performance equally)
Congratulate anyone who meets or exceeds their goals.
When some staff are having difficulty reaching their goals, use it as an opportunity to coach them on their technique or product knowledge.
Run a small contest.
During a stressful week, or even one where sales are slow, motivate your team with a daily fun contest. Pick a slow selling item, write up a list (or delegate a staff member to do it) of features and benefits for it, and run a contest to sell the most of that item for the day.
Another option is to create bingo cards with a variety of fast and slow selling items. Give each employee a bingo card and see who can come closest to filling the cards.
For prizes you might be able get small gift certificates from complementary retailers, collect points for a larger prize at the end of the month, or get the staff to brainstorm fun, no cost ways to recognise each other's achievements.
Make sure your staff remember to always focus on the customer first - the contest is just for fun! Don't let it interfere with your customer service.
Treat your staff!
Surprise your team with a litte treat. A bag of Chocolates in the staff room for breaks, are always a welcome perk for a special occasion. An even bigger surprise is when you do it for no occasion at all!
Reward achievements each day.
Reward your employees achievements on a daily basis. This may be giving each person a private compliment on something they did well.
The recognition could also be shared with peers - such as writing a couple of lines about a team member's achievement and posting it for staff to read as they start their shift.
Just a few small changes can help create a more positive environment in your Pharmacy!