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Pharmacy Management, Marketing and Customer Service Tutorial
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6th Conference + Expo
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Events
8th Conference + Expo - Athens, February 18 and 19, 2017
9th Conference + Expo - Athens, January 20 and 21, 2018
10th Conference + Expo - Athens, 2 and 3 February, 2019
11th Health Expo Athens
12th Health Expo Athens
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Client Profiles
Communication
Pharmacy Counseling
T. R. U. S. T.
Don't Keep Your Services a Secret
What Is the "Less Is More" Principle of Effective Communication?
Use Facebook to Strengthen Links with your Patients
Supporting Patients with Depression
Using Facebook to Strengthen Relationship with your Customers
Improving the Customer Experience in your Pharmacy
Connect With Your Customers
Corporate News
Nicholas Hall's Consumer Healthcare Strategy Forum
Customer Service
The Magic of a Positive Attitude in Customer Service
Get Regular Feedback from Your Customers
Customer Problems? Prevention Is Much Better than Cure
How to Handle a Difficult Customer
Most Older Adults Would Willingly Take Fewer Medicines
Daily Time with Controlled Blood Sugar Tied to Risk of Diabetic Eye Disease
What the Numbers Tell Us about Living Longer in Retirement
WHO Uncovers Big National Variations in Antibiotics Consumption
Study - Global Warming Will Increase Heat-Related Death and Disease
Scientists to Test Tailor - Made Vaccine Tech to Fight Epidemics
Many Older Adults Don't Take Prescribed Antidepressants
Service with A Smile
Listen to Your Customers
How to Manage Difficult Customers
How to Avoid the Top 10 Pharmacy Injury Risks
Trying for Web Optimization of your Webpage
How Pharmacy Can Support Young Parents
Customer Satisfaction is Invaluable
Catching up on Missed Sales
e-Business
How to Manage Your Client Database
Ten Strategies to Help You Build an Effective e-Mail List
Six Major Benefits of Point of Sale Systems
Electronic Document Management Fundamentals
Trying for Web Optimization of your Webpage
The Pros of Email Marketing and Website Advertising
Rules for Social Media Usage
Cyber - Security Steps to Protect your Pharmacy
How Social Media Leads to a Loss of Creativity
What is the Public Appetite for Digital Healthcare?
Improve Medication Adherence with Technology
The Physical Store and Digital Convenience Marriage
Finance and Money
The Ways to Make Money
Affinity Investment Fraud
Types of Investing Risks
Money Mistakes
When NOT to Invest!
Investing Risks versus Rewards
Business Loans
Realistic Investing Expectations
The Seven Steps to Financial Freedom
Pharmacy Managers and Finances
10 Easy Steps to Save Money
Lower Drug Prices Get an Assist From a Big Player
Improve Your Cash Balance
Have some Fun
Management
Business Problem Solving
Business Plan and Consultants
What Is Strategic Planning?
Four Pricing Mistakes
Poor Leadership Is Expensive
Decision Making Skills and Techniques
How to Deal with a Difficult Financial Period
Proper Stock Management
3 Ways to Avoid Burnout at Work
4 Types of Management to Apply to Your Pharmacy
The Concept of Business Management
How to Create a Leadership Culture in Your Pharmacy
Laboratories and Pharmacists Relationship Can Be Evaluated
4 Essential Business Skills for Independent Pharmacy Success
Pharmacists and Laboratories, I Love You... Me Too!
Decision Making - 8 Steps to Better Make Decisions
Effective Appraisal
Getting the Basics of Leadership Right
The Value of Coaching
The Discount Policy
5 Basic Steps to Renovate your Pharmacy
5 Criteria to Evaluate your New Employee
Innovation as Pharmacy’s Driving Force
The Top 6 Reasons You Need a Pharmacy-Specific CPA
Why It’s Good To Be Selfish
Identifying the Characteristics of a Good Pharmacist Manager
Leading by Authority
How to Deal with Drug Shortages
Six Keys to Exercise Authority Effectively
Marketing
Making Word of Mouth Work for You
Loyalty Marketing
How to Run Profitable In-Store Events
Making a Simple Marketing Plan
The Ten Key Components of a Marketing Plan
3 Marketing Mistakes Your Practice Needs to Stop Making to Survive
Customer Relationship Management
The Five Keys of Comfort at the Pharmacy
Growing your Pharmacy Revenue with Specialty Products
New Services in Your Pharmacy
Pharmacy Digitization Trends
Merchandising
Five Tips for Better Visual Merchandising
The Importance of Pharmacy Merchandising
Display Stands Are Essential for the Pharmacy: Make Sure You Do Some Research Beforehand
Your Pharmacy Space in Synchronization with Your Image
Catching up on Missed Sales
The Shop-front in the Pharmacy
News
UK’s Urgent Call for COVID-19 Testing for Pharmacy Staff
5 Life Lessons COVID-19 Has Taught us
Pharmacist Career
3 Steps to Design your Life and your Career
Promotion
Advertising Your Pharmacy: How to Get Your Customer Not to Ignore the Elephant in the Room
Invest in Signage
Push or Pull?
Advertising Techniques to Help Your Pharmacy Stay Ahead of Competition
7 Basic Steps for Effective Promotion of Sunscreen Products
Purchasing – Costs
Getting Your Best Deal from Suppliers
Cultivate Good Relationships with Your Suppliers
39 Tips to Reduce Your Costs and Improve Your Profits
How Coupons Can Boost Business Profits
Ten Tips for a Successful Deal
Your Appointment with the Sales Representative
Monitor Gross Profit Margin Effectively in 4 Steps
Sales Skills
Twenty Business Telephone Etiquette Tips
Listen
Agree in Order to Disagree: Closing the Sale More Easily by Avoiding Confrontations
Ten Tips to Beat Your Fear of Selling
To Win More Sales You Have to Stop the Laziness
How to Manage Special Offers at your Pharmacy
How to Raise your Pharmacy Profit with your Skills
Pharmacy Profit Doesn’t Have to Be a 4 Letter Word
Communication and Effective Sales for the Modern Pharmacy
Dermocosmetics: 10 key factors to develop them
How to Use Persuasion to Increase Patient Buy-In
Pharmacy Team Work Towards Sales Growth
Saving Time
How To Work Smarter and Manage Your Time More Effectively
How to Get More Done with the Time You've Got
Thirteen Tips for Time Management
Business Process Improvements
5 Tips for not Sacrificing your Private Life
The Trade
The Pharmacist's Role and His Healthcare Advice
The Pharmacist
Your Staff
Rewards and Incentives
Nine Tips for Better Teamwork
Improving Staff Retention
Praise and Criticism
The most Dangerous Mistake with Your Pharmacy
Get your Pharmacy Team Involved for Business Success
Toxic Work Environment
Why Teaching Your Team to Sell will Never Work
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